Return & Refund Policy
At Jumply, we take great pride in the quality of the craftsmanship of every item we produce. We are serious about creating products that adventurous parents absolutely love and can use for a long time.
We want you to take you Jumply gear anywhere and know that it will stand up to whatever you and your kids can throw at it.
If for some reason you are not satisfied with your purchase, we are here to help.
Flex-Frame Sunglasses - 12 Month 'Smash Guarantee'
All Jumply Flex-Frame Sunglasses come with a 12 Month 'Smash Guarantee'.
That means if your little one's sunglasses get SMASHED OR LOST in the 12 months after purchase, we'll replace them for you for FREE (you'll just need to cover shipping cost, which we'll provide a quote for upon request of replacement).
Please note that if we do not have your model in stock, we may have to replace with a different model.
Replacements will be shipped using Courier services or Australia Post Standard Shipping. If you require Express Shipping, please ask.
90 Day Money Back Guarantee
We offer a 90 Day Return or Refund policy on all purchases from the date of purchase. So if for any reason, you're not 100% happy with your purchase, just send the product back to us and we'll replace or refund your purchase, less the cost of shipping. The customer will need to cover the cost of sending the product back to Jumply.
See our return address below. We recommend shipping via Australia Post.
Jumply
PO Box 106
Black Rock, VIC 3193
Just send your product back to us with your details (as per below) and we’ll exchange it or refund it. It's as easy as that 😀.
All refunds will be returned to the same form of payment used in purchase.
If you wish to return any products after the 90 day period, please contact us and we can make arrangements to suit both parties. Arrangements will be made on a case by case basis and we do not guarantee the return of the full purchase price after the expiry of the guarantee period.
12 Month Warranty
We also offer a 12 Month Warranty from the date of purchase on all products that are defective, damaged, incorrect product or have manufacturing faults, . This does not cover general wear and tear that occurs due to day-to-day use of the product.
The following items cannot be returned or exchanged:
- Items without receipt or proof of purchase
- Factory Seconds and ex-demo items
- Items not purchased on jumply.com.au (purchases made at one of our retailers, must be returned to them directly)
We will arrange the goods to be collected or swapped at our expense.
To return, exchange or request refund for an item, please send us an email at nathan@jumply.com.au with the following details;
Order #;
Name;
Email;
Item;
Reason for return/refund;
Upon receipt of your correspondence, we will assess the issue and provide you with an assessment of the severity in accordance with Australian consumer law within 3 business days. Usually within 1 day though.
If the problem is deemed 'minor' (is not substantially unfit for it's purpose and can be easily repaired), we may recommend that the product is repaired, rather than replaced.
If this is the case, we may offer to pay for the customer to have the product repaired locally and/or sent back to us and we will organise any required repairs and return the product.
If the problem is deemed 'major' (is substantially unfit for it's purpose), we will provide a replacement or refund of the item.
We understand that you can’t be without your new gear for long and we really want to make this exchange/return period as smooth as possible.
So if a replacement item is required, we will send you a replacement upon reviewing your request and we ask that you send us the faulty item back within 2 days of receiving your replacement.
We're here to make sure you are totally satisfied with you purchase.
Please also click here to view the Jumply Terms of Service.
Nathan & Tiffany Droge
Jumply founders and owners